Fees
|
Name |
Description |
Cost |
Type |
|
10-GB |
A charge incurred when a
subscriber exceeded the monthly quota fixed under a payment plan. (NITRO /
CLASSIC Plans) |
$10.00 |
Overage |
|
MANAGED WIRELESS FEE |
The managed wireless
service plan provides you with a wireless access point that is maintained by
HVW. Benefits include a leased
router/access point, no-charge service calls, telephone assistance setting up
all your new wireless devices. |
$4.90 |
Monthly |
|
STATIC IP (1) |
Some applications such as
VPN, Camera Servers, IP Telephone Systems, Online Gaming and Application
Servers that need a permanent address on the Internet. Static IP Addresses are supported under
HVW’s DIA, Business, Select Gamer, Select Home Business for an additional
charge. |
$20.00 |
Monthly |
|
STATIC IP (5) |
Some applications such as
VPN, Camera Servers, IP Telephone Systems, Online Gaming and Application
Servers that need a permanent address on the Internet. Static IP Addresses are supported under
HVW’s DIA, Business, Select Gamer, Select Home Business for an additional
charge. |
$40.00 |
Monthly |
|
STATIC IP (25) |
A Some applications such as
VPN, Camera Servers, IP Telephone Systems, Online Gaming and Application
Servers that need a permanent address on the Internet. Static IP Addresses are supported under
HVW’s DIA, Business, Select Gamer, Select Home Business for an additional
charge. |
$200.00 |
Monthly |
|
40' LADDER FEE |
Additional charge for the
use of large ladder |
$40.00 |
One Time |
|
ADMINISTRATIVE FEE |
If Subscriber disputes a
charge to their credit card issuer that is a valid HVW charge an
Administrative Fee will be applied |
$150.00 |
One Time |
|
ANTENNA MAST (10') FEE |
Cost to add antenna mast to
Standard Installation Fee |
$20.00 |
One Time |
|
STANDARD INSTALLATION FEE |
All plans are based on
“Standard Installation.” Additional
charges may apply for out of scope work. Standard Installation is defined as
a single-story home with clear pathways to run cable (less than 100’) without
obstructions or special material required. Additional charges may apply for
non-standard installations, which include without limitation the following:
tripods, antenna masts, chimney mounts, tree mount, tower sections, burying
cables, aerial cables, demarcation extension, multistory buildings, 40-foot
ladder charge, multiple computers, multiple cable runs, multiple locations,
detached offices, etc. |
$499.90 |
One Time |
|
ACH NON-PAYMENT FEE |
A returned check,
insufficient funds or declined credit card will be considered
non-payment. Additionally, Subscriber
will automatically be charged a twenty-five-dollar ($25.00 U.S.) fee for any
check or ACH payment returned for non-payment or insufficient funds |
$25.00 |
One Time |
|
RECONNECT FEE |
Restoration of Service that
has been suspended for any reason will require payment of any unpaid balance
and a reconnect charge of twenty-five dollars ($25.00 US) may be applied. |
$25.00 |
One Time |
|
REACTIVATION FEE |
To restore service after a
permanent disconnection, payment of the full unpaid balance and a
reactivation fee of two hundred and twenty-five dollars ($250.00 US) for full
reactivation may be applied. |
$250.00 |
One Time |
|
LATE FEE |
Subscriber bears the sole
responsibility to timely pay all Monthly Fees when due. Late fee may apply for late payment. |
$5.00 |
One Time |
|
COLLECTION FEE |
Accounts that are not paid
to HVW may be turned over to an outside collection agency for
collection. If the account is turned
over for collections, Subscriber agrees to pay HVW a Collection Fee of up to
one hundred and fifty dollars ($150.00 US). |
$50.00 |
One Time |
|
TRIPOD MOUNT FEE |
Cost to add Tripod to
Standard Installation Fee |
$69.90 |
One Time |
|
INVOICE MAILING FEE |
HVW relies on paperless
invoicing, an additional five dollars ($5.00 US) will be applied to every
invoice generated and mailed via the U.S. Postal Service. |
$5.00 |
Monthly |
|
RECONNECT FEE |
If the Service to
Subscriber is suspended, disconnected to terminated for any reason or Service
in accordance with this Agreement, HVW may charge to reconnect the subscriber |
$25.00 |
Monthly |
|
SERVICE CALL FEE - 1ST HOUR |
If HVW is requested or
required to service Subscriber Equipment or if Provider is called to
Subscriber’s Premises and it is determined that the problem is other than the
HVW Service, Subscriber will be liable for the expense of a service call and
travel |
$50.00 |
One Time |
|
SERVICE CALL FEE - EACH ADDITIONAL
1/2 HR |
If HVW is requested or
required to service Subscriber Equipment or if Provider is called to
Subscriber's Premises and it is determined that the problem is other than the
HVW Service, Subscriber will be liable for the expense of a service call and
travel |
$25.00 |
One Time |
|
TRAVEL FEE (PER MILE) |
Travel charges of
one-dollar ($1.00 US) per mile based on travel from Albany, NY. |
$1.00 |
One Time |
|
EQUIPMENT RECOVERY FEE |
Failure to return equipment
within 30 days from the cancellation date will result in a charge to be
determined with reference to HVW's then current equipment schedule. |
$100.00 |
One Time |
|
NON
RETURNED EQUIPMENT FEE |
Upon termination of the
contract, Subscriber will return the HVW Equipment to HVW within fifteen (15)
calendar days in the same condition it was received (ordinary wear and tear
excepted), and in accordance with HVWs then-current rates |
Market Rate |
One Time |
|
EQUIPMENT UPGRADE FEE |
Subscribers on the HVW
Network may from time to time require upgrades or replacement of the HVW
Equipment to be eligible for new plans and faster speeds. |
Market Rate |
One Time |
|
EARLY TERMINATION FEE |
Subscriber may also be
charged an Early Termination Fee if contracts are canceled early |
$350.00 |
One Time |
|
REGULATORY RECOVERY FEE |
Hudson Valley Wireless is a
regulated service provider and is responsible to comply with rules and
regulations from various governmental entities such as Federal Communications
Commission (FCC), state public utility commissions, state legislatures, county,
town and city governments. The
Regulatory Recovery Fee is a fee for legal, accounting, consulting services
and other fees/surcharges to maintain compliance with governmental entities. |
$2.75 |
Monthly |
|
ADVANCED TECHNICAL SUPPORT
(ATS) FEE - PER HR |
ATS is a service intended
to address issues outside the scope of HVW's standard support agreement. ATS includes: (a) configuration
troubleshooting; (b) evaluation of and attempts to correct software,
operating systems and networking and other projects related to Customer
Premise Equipment (CPE) |
$100.00 |
One Time |
|
LIFT RENTAL FEE |
Cost to rent aerial or boom
lift equipment for non-standard installation |
Up to $1500 |
One Time |
