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Bill Pay

Viewing + Paying Invoices

Dashboard 

This is the first thing you will see when logging in, known as the “Dashboard” portal section.

● From here you may quickly view invoices and make payments using the prominent tiles.

○ The tiles will link to the same “Open Invoices” portal segment.

● Using the three bar menu, you may change your password, logout, or “change companies” if applicable.

Open Invoices

Click the “OPEN INVOICES” menu option:

● All currently open invoices in our system are listed here. Please let us know if items are missing!

○ If needed, you may conveniently sort & filter with the three bar button.

○ Select the items you wish to pay, and click “Pay Selected”.

Clicking “MORE” on any invoice will display a details window:

● Please “VIEW” to see the specific line items in PDF format

○ The PDF will open in a new browser tab

■ (Encountering issues? Try using Google Chrome! Or temporarily allowing pop-ups)

○ You may print/save the PDF as desired

○ Click on “Comment” to send us an inquiry regarding a particular invoice

To Process a payment: 

● Select the checkbox of one (or multiple) invoice(s). Click “PAY SELECTED”

○ A dialog will appear: please select a payment method on file, or add a new entry.

■ Partial payment amounts can be entered in the top right corner!

■ You have the option of splitting payments up with multiple payment methods.

Advanced Payment Options:

○ Selecting the “Schedule Payment” switch to “ON” offers the ability to pick a specific payment date, using the Date Picker.

■ This is not an “auto-pay”, but rather a one-time payment for the future.

Clicking “SUBMIT” will give you a chance to review your actions.

Clicking “CONFIRM” will yield a payment success or failure screen

○ An email receipt will be sent to your login email address.

■ You may send any additional receipts using the “Add Email Receipt” field.

○ If the payment is scheduled for the future, the receipt will show the scheduled payment date.

Invoice History 

Click on the “Invoices” menu option:

● Click “MORE” on previously issued and archaic invoices

○ You may again view specific details, or print & save the PDF

○ The page numbers on the right, and search box can help narrow the results

Payments 

Click on the PAYMENTS menu option:

View all currently pending, future scheduled (including AutoPay) or past historic payments

AutoPay 

Click on the AUTOPAY menu option: 

○ Click “NEW”, and expand to reveal the available options

○ Configure your preferences in 5 steps, as per the example image below

■ Note: You can have more than one “AutoPay” Rule/Condition at a time!

■ With the below  “less than $” example, “one-off” type invoices can also be paid automatically!

1 – Select the payment method you want this rule to follow 

2 – “On Due Date” will pay invoices matching the criteria on the date they are due (not created) 3 – Select “Contract” or “Amount” 

4 – Pick the recurring service agreement you would like to be auto-paid 

5 – Save your changes! 

Service 

Click on the “Service” menu option:

○ Creating a new service ticket is easy as 1 2 3!

○ You may also view historic tickets with the “Closed” filter.

Mobile 

Mobile device navigation:

The top menu bar is replaced by the lower right button, but functions nearly the same.