Customer Proprietary Network Information (CPNI)

What is CPNI?

Customer Proprietary Network Information (CPNI) is information that Hudson Valley Wireless and other telecommunications carriers obtain when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including items such as High-Speed Internet Access services that you have purchased and usage. Your telephone number, name and address are not considered CPNI.

Use and Disclosure of CPNI

We use your CPNI to offer you additional services of the type you already purchase from Hudson Valley Wireless. We also may use your CPNI for network planning and to offer you products and services, packages, discounts and promotions from our affiliated companies, such as FREE Training / Digital Literacy Classes, events and monthly newsletters.

Hudson Valley Wireless uses technology and security features and strict policy guidelines to safeguard the privacy of CPNI and protect it from unauthorized access or improper use. Hudson Valley Wireless does not disclose CPNI outside of the Hudson Valley Wireless companies or their agents without customer consent except as required or allowed by law. When Hudson Valley Wireless uses third parties to perform services on its behalf that require the use of CPNI, Hudson Valley Wireless requires that they protect CPNI consistent with this privacy policy. Hudson Valley Wireless does not sell CPNI to unaffiliated third parties. 

Restricting our use of your CPNI

If you wish to restrict our use of your CPNI for marketing purposes, you may contact a customer service representative at following number:

Customer Service – (518) 380-2832

Restricting our use of your CPNI for marketing purposes will not affect the provision of any Hudson Valley Wireless products or services to which you subscribe, nor will it eliminate all types of Hudson Valley Wireless marketing contacts.